We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- phone us on 01639 643 786
Complaints
Complaints procedure policy (PDF)
If you are not satisfied with the service you receive from any member of the practice team, or you want to make a complaint, please contact the practice manager.
If you are not happy with the way we deal with your complaint, you can contact the Community Health Council. Amongst other services, they provide a free and independent advocacy service that offers confidential support, advice and guidance for those wishing to make a complaint against the NHS. You can contact the local Community Health Council on the following number:
Swansea Bay Community Health Council 01639 892 271.